THE DAYTHREE WAY


At Daythree, every Rockstar is guided by the Daythree Way – Service from The Heart! This explains our service culture and the operating principles on how we grow together. We believe strongly in humanising technology, while our Rockstars focus on building brand trust for the brands we serve by delivering a connected experience with empathy and passion. Through technology, innovation, and use of data, we deliver insights and a personalised experience.

Work@Daythree

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Content Moderation Specialist

| Responsible for user-generated content submitted to an online platform.
| The content moderator’s job is to make sure that items are placed in the right category, are free from scams, doesn’t include any illegal items, and much more.
| Understanding client policies and guidelines, and making decisions based on them
| Reviewing user reports regarding website content
| Liaising effectively with other internal and client teams.
| Communicating with customers through various relevant & appropriate channels (e.g. social media, telephone, email, etc)

| Content Focus
| Quality Focus
| Accountability
| Problem Solving
| Positive Attitude

| Content software
| Audio, chatbot, video
| Shared project management
| Internal communication tool
| Content assessment tool
| Customer service reporting
| Self-service knowledge base for FAQs & onboarding

| Sound Communication
| Creative Thinking
| Problem Solving
| Teamwork
| Critical thinking
| Active listening

| Patience
| Integrity
| Curiosity
| Speed
| Accuracy
| Clear communication
| Taking responsibility
| Patience
| Ability to use positive language
| Effective Listening Attentiveness
| Patience
| Ability to use positive language
| Effective Listening Attentiveness

| BCI Certified Customer Interaction Professional (CCIP)
| Certified Customer Interaction Specialist (CCIS)

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