1. Best Automation Organization of the Year – Daythree Digital Berhad
2. Best Customer Experience Organization of the Year – Daythree Digital Berhad
3. Best Digital GBS Provider – Daythree Digital Berhad
4. Operational Excellence in Contact Centre – Daythree Digital Berhad
5. ASEAN GBS Visionary Leader of the Year – Raymond Devadass
6. Best Transformation Leader in Contact Centre – Chiew Sin Kwang
7. Best Thought Leader in Contact Centre – Chiew Sin Kwang
8. Overall GBS Corporate Achievement Award

1. Gold Award for Best New Contact Centre
2. Silver Award for Best Use of Data Analytics

1. Outstanding Digital Transformation Project – Digital Customer Services
2. Digital Adoption – Customer Resolution Ecosystem

1. Workplace Innovation : Runner Up

Asian-Oceanian Computing Industry Awards

Digital Innovation in Best use of Automation : GOLD

1. Best Automation Organisation of the year
2. Best Digital Transformation Provider of the year
3. Best Digital GBS Provider
4. Overall GBS Corporate Achievement

Malaysian Customer Value Leadership Award